How Twinpalms Resortant handles guest information.

This policy explains how we collect, use and protect information when guests visit our website, contact us, use Facebook or Messenger features, or make a booking through third-party services.

Information We Collect

We may collect information that you provide directly when you contact us, request assistance, make a booking, or interact with our Facebook or Messenger features.

Name, phone number, email address and message content.
Booking dates, room preferences and guest requests.
Facebook profile identifiers or Messenger sender identifiers when you choose to interact with us through Facebook services.
Basic technical information such as browser type, device type, IP address and pages visited.

How We Use Information

We use collected information to respond to inquiries, manage guest requests, support reservations, improve our website and provide customer service.

To confirm or support booking-related requests.
To reply to messages sent through Facebook, Messenger, phone, email or website channels.
To maintain security, prevent misuse and understand website performance.
To comply with applicable legal, tax, operational or platform requirements.

Facebook and Messenger

If you contact us through Facebook or Messenger, Meta may provide us with information necessary to send replies or process the interaction, such as a Page-scoped user ID and message content.

We use this information only to operate the requested conversation, provide guest support, share booking information you requested, or maintain the related customer-service record.

Third-Party Booking Services

Our website may link to Booking.com or other third-party booking services. When you leave our website and complete a reservation on a third-party platform, that platform's own privacy policy and terms apply.

Open Booking.com

Sharing and Retention

We do not sell personal information. We may share limited information with service providers, booking platforms, payment or communication providers, and authorities when needed to operate the hotel, complete a guest request, protect our rights, or comply with law.

We keep information only for as long as reasonably necessary for guest service, booking support, operational records, legal compliance or dispute resolution.

Your Choices

You may ask us to review, correct or delete personal information where applicable. You can also stop interacting with us through Facebook or Messenger at any time.

Some information may need to be retained where required for booking records, legal obligations, security or legitimate operational reasons.

Contact Us

For privacy questions or guest data requests, please contact Twinpalms Resortant through our official website, Facebook Page or Booking.com listing.

If you add a dedicated hotel email address later, place it here so guests and platform reviewers have a direct privacy contact.